Terms of Use
Effective October 23, 2026. These terms govern use of the Amour et Sucre website, the information published here and direct inquiries about cakes, pastries, custom orders and collection arrangements.
Website use
You may use this website to explore our cake and pastry selections, review available product information, learn about ordering and collection, and contact Amour et Sucre with questions. You agree to use the website lawfully and respectfully. You must not attempt to disrupt its operation, gain unauthorized access to its systems, interfere with other visitors, submit harmful code or misuse website content. Text, photographs, designs, branding and other materials displayed on the site may not be copied, republished, modified or commercially used without appropriate authorization, except where permitted by applicable law.
Orders and custom requests
- Product inquiries and order requests may be made through the contact methods provided on the website. Sending an inquiry does not, by itself, confirm that an order has been accepted or that a requested design, flavor, size or collection date is available.
- Before an order is confirmed, the applicable product details, agreed price, requested collection arrangements and any relevant limitations should be clarified with Amour et Sucre. Custom designs may require additional discussion to establish the requested style, decoration, serving size and flavor combination.
- Customers are responsible for providing accurate contact details, the intended occasion or collection date, and any information necessary to prepare the requested order. Please review the order details carefully and raise any corrections before confirming the arrangement.
- Changes to a confirmed order, including adjustments to size, flavor, decoration, quantity or collection timing, are subject to the stage of preparation and our ability to accommodate the request. Contact us as soon as possible to discuss a proposed change. A requested change is not effective until it has been confirmed.
- Product availability, ingredient supplies, preparation requirements and the complexity of a requested design may affect whether a particular order can be fulfilled. We will communicate relevant limitations when discussing the order.
- Cancellation, rescheduling, refund and any applicable payment arrangements are subject to the terms communicated for the order and applicable consumer protection law. Please review the refund policy and contact us promptly if you need to cancel or amend an order.
Product information and presentation
We aim to present our cakes, pastries and confections accurately and describe their flavors, components and decorative features as clearly as possible. Website photographs are illustrative and may not show every variation in a finished product. Handmade decorations, frosting details, color tones, arrangement and presentation can vary between individual creations. Custom products are prepared according to the details agreed for the order, but exact duplication of a reference image or another finished item cannot be guaranteed.
Menus, product descriptions, ingredient information, prices and ordering details may be updated as selections and preparation requirements change. Information displayed online is provided for general guidance and should not be treated as confirmation of current availability or a completed purchase agreement. Please confirm important details directly before relying on them for an event or special occasion.
Ingredients and allergen information
Cakes and pastries may contain ingredients such as wheat, eggs, milk, nuts, soy or other common allergens, depending on the recipe. Customers should communicate any known allergies, intolerances or dietary requirements before placing an order and request ingredient information when needed. Although we can discuss available options, we cannot promise that every product or preparation environment is free from a particular allergen or from the possibility of cross-contact. Customers with serious allergies should obtain clear information before deciding whether a product is suitable.
Any dietary adaptation, ingredient substitution or special preparation request must be discussed and confirmed in advance. Please do not assume that a product is vegan, gluten-free, dairy-free, nut-free or otherwise suitable for a specific diet unless that information has been explicitly confirmed for the item in question.
Collection, transport and storage
Customers should follow the collection instructions provided for their order and make reasonable arrangements to transport cakes and pastries safely. Keep cakes level, protect delicate decorations from movement and temperature changes, and avoid leaving perishable items in unsuitable conditions. Storage requirements depend on the product and its ingredients; follow the guidance supplied with the order or contact us if you need clarification.
Once an order has been collected, the customer is responsible for handling and storing it appropriately. If an item appears damaged or does not match the confirmed order, contact us as soon as reasonably possible and provide relevant details so the concern can be reviewed. Nothing in these terms limits rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
Payments and pricing
The price and payment arrangements applicable to an order should be confirmed before the order is finalized. Any deposit, balance, payment deadline or other condition will be communicated as part of the ordering discussion where applicable. Prices and product selections published on the website may change, but changes to general website information do not automatically alter an order already confirmed under agreed terms.
Customers should retain relevant order confirmations and payment records. If a payment question or discrepancy arises, contact us using the details listed on this website so the matter can be reviewed. Refunds and cancellations are handled in accordance with the applicable order terms, our refund policy and governing law.
Intellectual property
Unless otherwise indicated, the Amour et Sucre name, branding, website text, original photographs, graphic elements and other original website materials are owned by or used with permission by the relevant rights holder. These materials are protected by applicable intellectual property laws. Access to the website does not transfer ownership of any intellectual property to visitors.
You may share ordinary links to publicly available website pages for personal, informational purposes, provided that doing so does not misrepresent our business or imply an endorsement that has not been granted. Requests concerning copyright or other intellectual property matters may be submitted through the contact details below.
Third-party services and links
The website may provide links to external websites or services for convenience. Those resources are operated independently and may have their own terms, privacy practices and availability. We do not control all third-party content and are not responsible for its accuracy, security or policies. Visiting an external website is your choice, and you should review its applicable terms before using it.
Disclaimer and limitations
Website content is provided for general informational purposes. While we make reasonable efforts to keep descriptions and contact details useful and current, we do not warrant that every page will always be complete, error-free, uninterrupted or available on every device. Temporary maintenance, technical issues or changes to products and services may affect access to particular information.
To the extent permitted by law, Amour et Sucre is not responsible for indirect or consequential losses arising solely from the use of this informational website or an inability to access it. These terms do not exclude or restrict any liability, statutory guarantee or consumer right that cannot lawfully be excluded or restricted. Nothing in this section overrides the specific arrangements confirmed for an order or the rights available under applicable law.
Changes to these terms
We may revise these terms to reflect changes in website functionality, ordering practices, products or legal requirements. The updated version will be published on this page with a revised effective date where appropriate. Your continued use of the website after an update means you are using the current version for subsequent website activity, subject to any rights or obligations that apply by law. Order-specific agreements remain subject to their confirmed terms and applicable legal requirements.
Contact
Questions about these terms, product information or an existing order may be sent to [email protected] or discussed by phone at +1 (505) 833-1170. You may also contact us at 3250 Coors Blvd NW, Albuquerque, NM 87120, for relevant business inquiries.