Privacy Policy
Effective October 23, 2026. This policy explains how Amour et Sucre handles information when you contact us about cakes, pastries, confectionery products, orders or other bakery-related inquiries.
Information handled through the site
| Information | How it is received | Purpose |
|---|---|---|
| Phone number and order-related notes | When you call or discuss an order with us | Responding to inquiries, coordinating orders and following up on details |
| Email address and message | When you email the shop | Answering questions about products, ingredients, customization and collection arrangements |
| Cookie notice preference | Stored locally in your browser | Remembering your choice to close the cookie notice |
Website contact
You can contact Amour et Sucre through the phone number and email links displayed on this website. When you use these links, your message or call is handled through the phone, email application or service provider you choose. Information you voluntarily share may include your contact details, preferred collection date, product selection, flavor preferences, decoration ideas and other details needed to discuss your request. Please avoid sending payment card details or other unnecessary sensitive information through ordinary email. Information submitted by email or telephone is not the same as information collected through an online checkout form; this site should not be assumed to provide one unless such a feature is explicitly presented.
How contact information is used
- To answer questions about cakes, pastries, ingredients, product selections and available customization options.
- To discuss order details, preferred collection dates, requested changes and cancellations.
- To respond to messages you initiate and provide relevant follow-up about your inquiry or order.
Retention and security
Contact records are retained only for as long as reasonably necessary to address your inquiry, coordinate an order, resolve a related issue, maintain appropriate business records and meet applicable legal obligations. The retention period may vary depending on the nature of the communication and any requirements that apply. Access to these records should be limited to people who need the information for legitimate business purposes. Reasonable measures are used to protect contact information, but no method of electronic communication or storage can be guaranteed to be completely secure. Information transmitted through your own email or telephone provider may also be subject to that provider's privacy and security practices. This website's cookie notice preference is stored locally in your browser and can generally be cleared through your browser settings.
Your questions
For privacy questions, requests concerning information you have shared with us, or concerns about how a message is handled, email [email protected] or call +1 (505) 833-1170. Please describe your request clearly and provide enough context for us to identify the relevant communication. We may need to verify the details of a request before taking action. Where applicable law provides rights to access, correct or request deletion of personal information, we will consider requests in accordance with the requirements and exceptions of that law.